Docs Category: CAS FAQ

CAS Queue Status Guide

What is the Intake Status? Your client is added to the CAS Queue when they are enrolled in Coordinated Entry. After they are enrolled, a CAS Admin must review their

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Housing Referrals Questions

How will we be notified when we get a referral? ClientTrack will send a notification to your designated CAS Contact via email and ClientTrack notifications. Agencies may need to determine

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Documentation Questions

What documents are required for my client to be referred? Please read the CAS Queue Status Guide for a list of documentation under the Incomplete Documentation section that summarizes the

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Access Point Questions

ATTN 8/3/21: The known issue involving the VI-SPDAT was resolved as of 8/1/21. Previous guidance given on 6/23/21 on this page for the VI-SPDAT workaround is no longer needed. I

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