About

Green River CAS allows providers to decline a match for the following reasons:

• The client will not be eligible for services
• The client will not be eligible for the housing type
• The client will not be eligible based on funding type
• The client has another housing option

The reason “other” should only be used in extenuating circumstances and after confirming with the Housing Forward CAS team that the reason is acceptable.

This feature allows the provider to send the match back to the CAS Administrator who can then make a more appropriate match or close the match if the client is no longer in need of housing.

How to Decline

You can Decline for an acceptable (listed) reason any time you see the Decline option on the match page.

Decline FAQ

Q: What if I do not see the reason I need to decline my client listed?

A: Check the Park reasons and consider whether you need to Decline or Park the client. If you do not see any reason listed that relates to your client’s situation, submit the Decline with reason “Other” and provide details if possible. This option should only be used as a last resort, and should not be used to circumvent federal and local policies and procedures regarding acceptable reasons to reject a referral through our community’s Coordinated Access System.