About

Green River CAS allows us to “park” a client matched to a route. Parking the client has the following effect:

• The client will be removed from the case load of the agency they were assigned to via the match.
• The agency’s vacancy will become open again to accept a new client via match.
• The client will be placed in a “hold” back on the queue, to be referred again on or after the date that the agency lists when they submit the client to be parked.

This feature allows us to essentially press “pause” on a client’s match. When the park ends, the client is able to be re-matched and pick up where they left off in the process.

In short, providers should park the client in the case that the client cannot be immediate served due to reasons, including but not limited to:

• The client disengaged or cannot be contacted
• The client declined services
• The client needs a higher level of caare
• The client was incarcerated for a short period of time
• The client is deceased

There are a few other less common reasons for parking. All acceptable reasons to park a client are listed on the Park form in Green River. The reason “other” should only be used in extenuating circumstances and after confirming with the Housing Forward CAS team that the reason is acceptable.

How to Park

You can Park for an acceptable (listed) reason any time you see the Park option on the match page.

Parking FAQ

Q: How do I determine the date the park should end?

A: If the client is being parked for a reason that has a natural ending date, such as a short-term incarceration, list the natural ending date of the event. If a client is being parked for an indefinite reason, such as being deceased or receiving another housing opportunity, leave the date blank if possible. If the system will not allow you to leave the date blank, you can enter 1 year from the current date. For clients who have disengaged or disappeared, choose a date 30 days from the current date.

Q: What if I do not see the reason I need to park my client listed?

A: Check the Decline reasons and consider whether you need to Park or Decline the client. If you do not see any reason listed that relates to your client’s situation, submit the Park with reason “Other” and provide details if possible. This option should only be used as a last resort, and should not be used to circumvent federal and local policies and procedures regarding acceptable reasons to reject a referral through our community’s Coordinated Access System.

Q: How many times can a neighbor be parked?

A: Our community does not currently have a limit to the number of times you can park a client. This feature allows our system to be flexible in meeting the needs of the neighbors we serve, and limiting parking would work against that goal.