About Getting HMIS Help
You should submit a SpiceWorks help desk ticket anytime you need assistance regarding HMIS or from the HMIS Team. Doing so allows the Housing Forward staff to see that you have placed a request for help, allows us to prioritize all requests, and ensures your request is not overlooked.
The Help Desk email address is help@housingforward.on.spiceworks.com
We recommend you save this email address to the contacts for your email and create an email folder specifically for HMIS Help Desk Request emails.
Steps to Submit a Spiceworks Help Desk Ticket
- Open a new email addressed to help@housingforward.on.spiceworks.com
- Describe your request in the email body
- Summarize the issue in the title with a few words
- Attach a screen shot or document if necessary, being sure NOT to include any client protected personal information (PPI)
- Send the email
After Submitting Your Request
Once your request is submitted, you will receive an email confirming your request has been received by the HMIS Team. We recommend that you create an email folder for HMIS Help Desk Requests and save all confirmation emails and replies. If you wish to follow-up on your ticket or provide additional information, simply reply to the saved email, and your reply is added to your ticket. We will reply to your ticket with updates until the issue is resolved, and these replies will come to you as an email reply.
