Accessing the ClientTrack Website
When logging in, be sure to use the correct URL and a Preferred or Acceptable browser from the list below.
URL: https://www.clienttrack.net/housingforward
Preferred Browsers
Acceptable Browsers (users may experience infrequent connectivity issues)
Incompatible Browsers (do NOT use)
First Time Login
- Be sure you are on the correct
- Enter your username which is your email
- Enter the temporary password assigned to
- You will be forced to create a new password. (Need password requirements)
Recovery Information
It is extremely important for every user to set up their recovery information by creating a Security Question and Answer. This allows users to reset their own password in case their password is forgotten. If the recovery information is not set up, users must submit a Spiceworks ticket to the HMIS Team to have their password reset. Response times to tickets are not guaranteed to be immediately or within the time that a user might need to access the system in urgent or emergent situations.
To set up your recovery information, you can follow the pop-up to review your recovery information the first time you log in. If you dismissed this pop-up, follow the steps below.
1. Click on your initials in the top right corner of the screen after logging in.
2. Click on Security Settings under your picture.
3. Enter your password.
4. Click on “Update your account recovery information”
5. Create a Question which only you will know the answer to. Then type in the Answer to that question.
NOTE: Answers are case sensitive. If your question was “Who was your favorite teacher?” You answer will need to be entered exactly the same way each time. “Ms Jones” or “MsJones” or “msjones” would NOT be considered the same answer by the system.
6. Click Update to save the recovery information and return to your previous dashboard.
Always remember to log out of the system when it is not in use!
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